I did not want to break the bad news to the customer

I don’t like to be the guy to break bad news to a customer.

Only a couple of weeks ago, I was in charge of an upgrade job.

A crew of 3 additional Heating, Ventilation, and A/C specialists and myself went to install a brand current heating and cooling method for a buyer at the beach. While the two of us were laboring on the heating and cooling method upgrade job, I checked the quality of the ductwork in the attic. I found a lot of significant problems including some holes, tears, and one area where the ductwork was completely removeed. I had to tell the buyer about the ductwork problems. I did not want to be the guy to break the bad news, but it was my responsibility as head business on the heating and cooling insulation job. I just got some possibilities with the owner of the beach house. I felt it was pressing to fix the problems with the ductwork while I was installing all of the current machinery. The additional fees to complete the ductwork repairs $2,000 by the time I was finished with the estimate. I expected the buyer to become irate after hearing the quote and I was surprised by the response that I received. The owner was happy to pay for any repairs that needed to be done. She absolutely did not seem to mind spending the extra dollars. The job took several mornings to complete, since the two of us had to add the ductwork repairs. When the two of us were finished, the entire Heating, Ventilation, and A/C method including ductwork was brand current and up to city code.

commercial hvac