I did not want to chop the terrible news to the customer

I don’t like to be the person to chop terrible news to a customer.

Not that many of weeks ago, I was in charge of an replacement task.

A crew of 3 additional Heating plus A/C specialists plus myself went to install a brand new heating plus cooling system for a purchaser at the beach. While every one of us were working on the heating plus cooling system replacement task, I evaluated the quality of the ductwork in the attic. I found a lot of significant problems including some holes, tears, plus 1 part where the ductwork was completely removeed. I had to tell the purchaser about the ductwork problems. I did not want to be the person to chop the terrible news, but it was my responsibility as head business on the heating plus cooling insulation task. I just got some opportunities with the owner of the beach house. I felt it was important to repair the problems with the ductwork while every one of us were installing all of the new machinery. The additional fees to complete the ductwork repairs $2,000 by the time I was finished with the estimate. I expected the purchaser to become irate after hearing the quote plus I was surprised by the response that I gained. The owner was cheerful to spend my savings for any repairs that needed to be done. She genuinely did not seem to mind spending the extra dollars. The task took 2 days to complete, since every one of us had to add the ductwork repairs. When every one of us were finished, the entire Heating plus A/C system including ductwork was brand new plus up to city code.


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