A message came in from a lady who wanted quality Heating as well as Air Conditioning equipment, and she said they had a oil furnace plus were hoping to look at unusual heating plus AC products to help with indoor comfort, then back then, I was an apprentice and was yet to fully grasp the art of asking relevant questions to understand plus guide homeowners towards the best modern Heating as well as Air Conditioning systems for their homes, and the Heating and Air Conditioning worker was installing a programmable temperature control plus doing an Heating as well as Air Conditioning tune-up, however on a normal type of day, I would have accompanied him, but someone had to be present in the office to receive some orders. The lady also wanted their dial temperature control to substitute something more modern to allow their modern system to be more energy efficient. I did all that I could to command a ductless Heating as well as Air Conditioning, although I thought it would be better if she talked to the real professional, preferably in person, therefore I asked her to come to the home comfort business when she had time. She told myself and others that she would send a representative from the university to take care of the matter in person. That is when it occurred to myself and others that what she needed was to get in contact with a commercial Heating as well as Air Conditioning provider. The main problem was something I could have averted if I had asked the right questions. I ended up giving her the name of a commercial Heating as well as Air Conditioning supplier and asked her to look for more information on the internet. She would also be able to view the commercial Heating as well as Air Conditioning for sale they had, which helps them narrow down on their options, but now that I am a certified professional, I look back at that day plus cannot help but be proud of our progress in our work.