Talk to me about your furnace after you’ve had it for a while.

My brother had a new furnace installed in his house.

He was constantly talking about his furnace and what a wonderful job it was doing. I asked him what kind of furnace he had since I was looking to buy a new one. He couldn’t give me a brand name or even a model. He said it was on sale and he got a great deal on it. When he said that, I told him to talk to me about the furnace after he had it for a while. I was waiting to hear him call and tell me how bad the furnace was. I didn’t like the idea of having something if I couldn’t have a warranty on it. It wasn’t even a month later, when he called and said he had to call the HVAC company. A major component quit working. He was almost in tears when he told me he didn’t have a warranty on the part and it had to come out of his pocket. I asked if he needed any help and he refused. He told me he made a mistake and he would have to pay for it. I felt really bad for him. I had this feeling about the furnace when he told me about it. I hate to say that I told him so, but I did, and now he was paying for poor judgement. I don’t plan on making the same mistake when I buy a new furnace. I’ll make sure there is a full warranty on the entire system and I’ll also purchase a maintenance agreement.

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