A day spent with a customer at the home comfort business center

My day started off with an installation at one of the commercial buildings in town.

I then headed to a school downtown, where we ran a comprehensive HVAC tune-up on the furnace.

The students were glad to get the warmth back after a few days of braving the cold classrooms. Upon getting back to the office, my manager requested that I take a customer shopping for a new HVAC system and thermostat for her house. The lady had a ductless HVAC before that had since broken down and she needed it replaced as soon as possible. I would accompany her to the business center to have a look at the different heat and AC products and help her select the best one for her home. Small talk with the customer revealed that the customer was a novice on all things quality HVAC equipment. She was, however, more worried about the price range and this could negatively influence her decision. She had been careful to observe all the advice given her by her HVAC technician on maintaining the system. The HVAC company that did the installation had since moved states. As we moved around different home comfort businesses, at some point, I realized that my customer was no longer with me. I checked the various businesses around us and found her at a commercial HVAC provider store. I asked her if she realized that we were in a commercial shop and she said she was there because of the “commercial HVAC on sale” sign at the front. She thought that all systems could help with indoor comfort and yes all systems do, however, not all systems can be installed in a home. After explaining the difference, the provider offered us a residential system with a discount and upgraded the dial thermostat.

Heater for sale