It had taken my team and me about a decade to build one of the most successful HVAC companies in the country.
It had been a tough but totally satisfying journey for all of us. We were about to undertake the biggest project of our company. This project would catapult our already solid reputation and also gain us more customers even outside the state. We had several residential supplier stores scattered all over our state plus the neighboring ones. We dealt with residential heat and AC products. We also offered services to help with indoor comfort for residential properties. Most of our jobs and services revolved around residential systems. We were now about to expand our operations to also cover commercial systems. This would bring in commercial customers, thus growing the business. The returns on commercial services were three times more than that of residential services. We would have commercial HVAC providers spread out in the country. We would start off by running a commercial HVAC for sale promotion that would attract customers. To be able to work on commercial systems, we would need to train our HVAC technicians on how to handle these new HVAC systems. My home comfort business would move from just selling ductless HVAC and furnaces to dealing with commercial quality HVAC equipment and new thermostats. Our techs would also train in HVAC tune-ups for these commercial systems and dial thermostats. We estimated that the full integration would take approximately 6 months. Once work started on the new strategies and the managers properly understood our goal, I started thinking of taking vacation days. By the time the business had fully integrated commercial systems, I was a few days into my vacation time.