Last winter, when there was a problem with my furnace, I went online and googled furnace repairs.
I found a list of HVAC contractors that provide service in my area. Rather than read customer reviews or check their qualifications, I contacted the first one that caught my attention. I assumed that all of these companies would be sufficiently qualified to fix my heating system. Because of a very busy schedule, I was in a rush to get the problem taken care of as quickly as possible. The company promised to send a technician out first thing the following morning. I took the morning off from work and hoped I could head into the office after lunch. Instead, I waited around for the technician to show up. At noon, I finally called the HVAC contractor and asked where the serviceman was. I was told he was running late. I was already well aware of that. He finally arrived at three o’clock in the afternoon. He tracked dirt across my carpet and messed around with the furnace for twenty minutes. He didn’t tell me what was wrong with it but charged me a hundred dollars. The heating system worked for less than 24 hours before I had the same problem with it. Contacting the HVAC company and complaining got me nowhere. I finally went back online and searched for professionals who are NATE-certified, factory authorized and BBB accredited. I read reviews and chose a business with a long and distinguished history of customer satisfaction. The technician arrived right on time, dressed in a clean uniform and placed booties over his shoes. He evaluated the furnace, explained his finding and provided options for moving forward. It was a much better experience and outcome.